According to JD Power and Associates, a builder’s warranty and customer service is the single largest determinant in a home buyer’s overall satisfaction.
Put our 34 years of professional experience to work enhancing your brand image. 98.5% of our builders’ homeowners rated our service as “Good” or “Excellent”.
Our services include:
- Conducting warranty and maintenance manual review with buyers
- Providing comprehensive written warranty documents (1 or 2 year, single family and condominium)
- Performing warranty inspections (30-day, 11-month, as required) and photographic documentation
- Scheduling all warranty work with all subcontractors
- Performing quality control follow-ups with homeowners
- Detailed reports and statistics down to the model type
- Providing 24-hour emergency assistance on call service
- Conducting weekly meeting with builder to review all warranty related issues from the previous week